Gordon Moving Partners with US Movers Association

At Gordon Moving and Storage, we’re always looking for ways to better serve our customers and uphold the highest standards in the moving industry. That’s why we’re proud to announce our new partnership with the US Moving Association to offer arbitration services as part of our commitment to transparency, accountability, and customer satisfaction.

What Is Arbitration and Why Does It Matter?

Arbitration is a formal, yet cost-effective, method of resolving disputes between customers and moving companies without going to court. It’s designed to offer a neutral and fair process where both parties can present their side of the story, and an impartial arbitrator makes a final decision.

In the rare event of a disagreement—such as issues related to loss, damage, or billing—arbitration provides peace of mind and a structured path to resolution.

Why This Is Important for You

Choosing a mover that offers arbitration services isn’t just a good idea—it’s part of being a responsible consumer. The Federal Motor Carrier Safety Administration (FMCSA) actually requires that all interstate movers participate in a Dispute Settlement Program, but not all movers make this process clear or easily accessible.

By partnering with the US Moving Association, Gordon Moving and Storage ensures:

• Fair and impartial resolution of disputes

• Compliance with federal regulations

• An extra layer of protection for your move

• Transparency and professionalism in how we do business

How You Can Protect Yourself When Choosing a Moving Company

Whether you choose Gordon Moving and Storage or another company, always ask the following:

• Do you offer arbitration services through a recognized program?

• Are you registered with the FMCSA?

• Do you provide a written estimate and Bill of Lading?

• Can I review your company’s complaint history or customer reviews?

  
  

These questions help ensure you’re working with a reputable mover who prioritizes your rights and your belongings.

Why Gordon Moving and Storage?

Our partnership with the US Moving Association is just one of the many ways we go above and beyond for our customers. We believe that trust is earned, and transparency is a key part of that process.

If you're planning a move and want the peace of mind that comes with experienced professionals and consumer protections, we’re here to help every step of the way.